Marriott Hotels Reviews

When making reservations or updating payment information on Marriott-hotels.marriott.com, guests can manage their credit card details online in the 'Payment Preferences' section of their Marriott Bonvoy® Profile. For direct billing arrangements, it is advised to contact the hotel or resort directly. Accepted payment methods include major credit cards such as Visa, MasterCard, American Express, and Discover, as well as debit cards, Marriott Bonvoy Points, and Marriott Gift Cards. Additionally, mobile payment apps and third-party booking platforms may be used. The specific payment options available can vary by location and individual hotel policies.

Marriott's cancellation policy can be found during the reservation process under Rate Details or on the Complete Your Booking page before finalizing a reservation. For existing reservations, the cancellation policy is available under My Trips and then View/Modify for the reservation. If the reservation was made through a third party, the original booking source should provide the cancellation policy. For merchandise like hotel bedding, returns of new, unwashed items are accepted within 30 days of delivery, provided the items are in the original packaging and condition as received. Beds and used or laundered merchandise are not returnable. For lost items at a hotel, the property will typically hold items for 90-180 days depending on the item's value and will assist in returning found items at the guest's expense.

Marriott Hotels offer a range of amenities designed to enhance the guest experience. Guests can enjoy sophisticated spaces and modern guest rooms with thoughtful attention to detail, including forward-thinking technology and locally inspired artwork. For relaxation and connection, the Greatroom provides a welcoming atmosphere with classic cocktails. The M Club offers an exclusive escape with complimentary snacks and premium wifi. Culinary experiences feature timeless favorites with local inspiration, highlighting the rich culture of each destination. Additionally, fitness centers are equipped with state-of-the-art equipment, and meetings & events services are available with attentive Red Coat service to elevate any gathering.

To find the best rates on Marriott-hotels.marriott.com, it is recommended to book directly through the official Marriott Reservation Channels, which include the Marriott Website, Marriott Bonvoy® Mobile App, and Customer Engagement Centers. Utilizing the Best Rate Guarantee ensures guests receive the lowest rates available. If a lower rate is found elsewhere after booking, a claim can be submitted within 24 hours of the reservation. If the claim is approved, the rate will be matched, and an additional 25% discount on the room or 5,000 Marriott Bonvoy® Points will be provided. For flexible dates, using the calendar view to identify the Lowest Price dates may yield additional savings. Additionally, becoming a Marriott Bonvoy Member can offer exclusive rates and benefits.